Customer Terms & Conditions

Credit Policy & New Account Requirements

All new accounts are required to remit payment via Visa, MasterCard, or American Express. To be considered for open account privileges, complete and submit a Credit Application, following the submission instructions provided on the form.

The application must include two trade references and one bank reference, each with complete contact information, including mailing addresses and telephone numbers. Credit review typically takes 1–2 weeks and may take up to 30 days.

Upon credit approval, accounts are extended Net 30 payment terms — payment is due within 30 days from the date of invoice. A finance charge of 1.5% per month applies to past due balances.

Credit Application (fillable PDF) Credit Agreement (PDF) Credit Card Authorization (PDF) Email Customer Service

Returned Checks

A $25.00 fee will be assessed for any returned check due to insufficient funds, stop payment, or other bank refusal. Future orders may be subject to prepayment terms following a returned check incident.

Pricing

All prices are listed in U.S. dollars and are subject to change without notice. While we make every effort to maintain current and accurate pricing, we reserve the right to correct errors or adjust pricing in response to market conditions, material costs, or tariff changes.

Quotations are valid for the time period specified at the time of issue. Unless otherwise stated, pricing does not include applicable taxes, freight charges, or customizations.

Shipping & Delivery

Whenever feasible, orders ship via FedEx Ground. Larger or heavier shipments may require freight service by common carrier. In all cases, we select the most cost-effective shipping method available. All shipments are made F.O.B. (Free On Board) from our facility.

Most orders ship from our primary warehouse in North Carolina. Certain items may be drop-shipped from partner warehouses throughout the United States to ensure efficient delivery.

Transit Times

Standard ground shipping within the continental United States typically takes 1–5 business days, depending on destination. Orders may ship from multiple warehouse locations, which can affect delivery schedules.

Expedited Shipping

If you need expedited shipping, call our Customer Service team at 1-800-624-6244 before placing your order. We will make every effort to accommodate your request and provide available options.

International Orders

We ship to all 50 U.S. states, Puerto Rico, and Canada, and accommodate military APO/FPO addresses. We are unable to ship directly to other international destinations, but we are happy to ship to a U.S.-based freight forwarder of your choice.

Custom & Imprinted Orders

• Custom orders require a 50% deposit at the time of order.
• Custom and imprinted items are not returnable.
• Over- and under-runs within industry-standard tolerances may occur and vary by product line; the quantity shipped is the quantity billed.
• Lead times vary by product and quantity — timing is confirmed with your quote.

Request a Custom Quote

Back Orders

Back orders remain open and ship as product becomes available, unless you request otherwise. Back orders under $20.00 are canceled.

Returns

• All returns require prior authorization — contact Customer Service before shipping anything back.
• Returns and damage claims must be initiated within 30 days of receipt.
• Authorized returns of stock, non-custom items are subject to round-trip freight charges and a 20% restocking fee.
• Items must be in original packaging and resalable condition.
• Seasonal merchandise is final sale and not eligible for return.

Sales Tax

We collect sales tax on orders shipping to North Carolina addresses. Items purchased for resale are exempt with a valid resale exemption certificate (NC Form E-595E) on file at the time of purchase — see our Sales Tax Policy for full details.

Certificate of Exemption — Form E-595E (fillable PDF) Email Completed Form

Our seller information is already filled in — complete your business details on your computer, sign, and return it to customerservice@packagingsource.com.