Sales Tax Policy

When we collect sales tax, how to set up tax-exempt purchasing, and what to know if we don’t collect in your state.

Updated July 2026

When We Collect Sales Tax

The Packaging Source, Inc. collects sales tax in accordance with applicable state laws. We currently collect sales tax on orders shipping to North Carolina addresses, where we have a physical presence (nexus).

Tax-Exempt & Resale Customers

If your business is tax-exempt or purchases products for resale, we will not collect sales tax on your orders provided a valid exemption or resale certificate is on file at the time of purchase.

  • Certificates must be submitted and approved before your order ships.
  • Sales tax cannot be refunded retroactively once an order has been processed.

North Carolina purchasers can use the state’s Certificate of Exemption, Form E-595E. Our seller information is already filled in — complete your business details on your computer, sign, and return it to customerservice@packagingsource.com.

Certificate of Exemption — Form E-595E (fillable PDF) Email Completed Form

Your Responsibility in Other States

If we do not collect sales tax for your state, you may still be responsible for reporting and paying use tax on your purchase, in accordance with your state’s tax laws. This typically applies unless you reside in a state that does not impose sales tax (Alaska, Delaware, Montana, New Hampshire, or Oregon).

For more information, refer to your state’s Department of Revenue website.

For payment terms, shipping, returns, and custom orders, see our Ordering Information & Customer Terms.

Questions about sales tax or exemptions? Our team is here Mon–Fri, 9am–5pm EST — 1-800-624-6244.
Contact Us Email Customer Service

Contact

800-624-6244

336-996-7251 (Local)

Mon-Fri, 9am-5pm EST

Email Us

 

P.O. Box 1248

Kernersville, NC 27285

Request a Custom Quote

We Accept
Newsletter Signup

New products, seasonal ideas, and wholesale specials.

Credit Card Processing
© 2026 The Packaging Source - Your Complete Source for Retail Packaging