Customer Terms & Conditions
Credit Policy and New Account Requirements:
All new accounts are required to remit payment via Visa, MasterCard, or American Express. To be considered for open account privileges, applicants must complete and submit a Credit Application, following the submission instructions provided on the form.
The application must include two trade references and one bank reference, each with complete contact information, including mailing addresses and telephone numbers. Please allow up to 30 days for the credit review and approval process.
Upon credit approval, accounts will be extended Net 30 payment terms, under which payment is due within 30 days from the date of invoice. A finance charge of 1.5% per month will be applied to all outstanding past due balances.
For further information or assistance, please contact our Customer Service department via email.
Fill out Credit Application and Email Customer Service
Returned Checks:
A $25.00 fee will be assessed for any returned check due to insufficient funds, stop payment, or other bank refusal. Future orders may be subject to prepayment terms following a returned check incident.
Pricing:
All prices are listed in U.S. dollars and are subject to change without notice. While we make every effort to maintain current and accurate pricing, we reserve the right to correct errors or adjust pricing in response to market conditions, material costs, or tariff changes.
Quotations are valid for the time period specified at the time of issue. Unless otherwise stated, pricing does not include applicable taxes, freight charges, or customizations.
Delivery/Freight Terms:
Whenever feasible, orders are shipped via FedEx Ground. Larger or heavier shipments may require freight service by common carrier. In all cases, we will select the most cost-effective shipping method available. All shipments are made F.O.B. (Free On Board) from our facility.
Most orders are shipped from our primary warehouse located in North Carolina. However, certain items may be drop-shipped from partner warehouses throughout the United States to ensure efficient delivery.
Transit Times
Transit times for standard ground shipping within the continental United States typically range from 1 to 5 business days, depending on the destination. Orders may ship from multiple warehouse locations, which could affect delivery schedules.
Expedited Shipping
If expedited shipping is required, please contact our Customer Service team at 1-800-624-6244 prior to placing your order. We will make every effort to accommodate your request and provide available options.
International Orders
The Packaging Source currently ships to all 50 U.S. states, Puerto Rico, and Canada. We also accommodate shipments to military APO/FPO addresses.
At this time, we are unable to ship directly to other international destinations. However, we are happy to ship to a U.S.-based freight forwarder of your choice.
Back Order Policy:
All back orders will remain open and shipped as available unless requested otherwise. Back orders less than $20.00 will be canceled.
Returns:
All returns require prior authorization. Returns or damage claims must be initiated within 30 days of receipt. Seasonal merchandise is final sale and not eligible for return.
Authorized returns of stock, non-custom items are subject to round-trip freight charges and a 20% restocking fee. Returned items must be in original packaging and in resalable condition.
Sales Tax:
We currently collect sales tax on orders shipping to addresses in North Carolina.
Items purchased for resale are exempt from North Carolina sales tax, provided we have a completed and valid Certificate of Resale on file at the time of purchase. Sales tax will not be refunded if exemption documentation is received after an order has shipped.
Certificate of Resale